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Your rights during assessment
Some older people feel anxious about the idea of being assessed by someone they don’t know. If you’re feeling this way, just remember that the doctor, nurse or other professional visiting is experienced in talking to people in your situation and they understand how you’re feeling. Just tell them honestly about your situation and what your difficulties are.
Your rights
- You have the right to be treated with dignity and respect.
- You have the right to information about the assessment process – to be told what is happening and why.
- You have the right to express your own views and ideas.
- You have the right to have your personal information, such as medical history, treated in confidence.
- You have the right to have someone with you during the assessment if you wish, for example a carer, close friend or relative.
- You may wish to have an interpreter, which the Aged Care Assessment Team (ACAT or ACAS in Victoria) (more information) can arrange.
- If you wish, an independent advocate (more information) can help you with advice, or act on your behalf.
How to make a complaint
If you have concerns about the conduct or operation of an ACAT member/s, there are procedures in place to help you lodge a complaint. If any complaint cannot be resolved by the ACAT, you also have the right to direct your complaint to the relevant state department.Read more: How to make a complaint
How to appeal your assessment
If you’re not happy with your assessment or the recommendations made by the ACAT, you can lodge a formal appeal. This page tells you how.Read more: How to appeal your assessment
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