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The law sets out what Australian Government-subsidised aged care services must do to receive Government funding. The Aged Care Complaints Investigation Scheme can only deal with complaints where a service provider may not be providing the services that it is funded to provide. The Scheme can advise whether it can deal with your complaint, or whether it can be more appropriately dealt with elsewhere. A complaint may be about any aspect of an Australian Government-subsidised aged care service that should be provided or made available to people receiving care. This may include care, catering, financial matters, hygiene, security, activities, choice, comfort and safety. The Scheme cannot, however, deal with some matters. For example, it cannot decide who should make financial, legal or health decisions on behalf of a care recipient. The Scheme cannot comment on industrial matters such as wage or employment conditions or provide legal advice.
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