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Common question
| Question: | What is extra service? |
| Answer: | Extra service involves the provision of additional ‘hotel’ type services or lifestyle extras, including higher standards of accommodation and increased entertainment and food choices for residents who choose to pay for an extra service place. Aged care homes are only approved to offer Extra Service if these extras are provided at a level that is significantly higher than the average. Applications for extra service from an approved provider need to be approved by the Department of Health and Ageing. Applications are assessed against criteria set out in the Aged Care Act 1997 and in the Extra Service Principles 1997. |
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